orders and shipping

we deliver to

we're just getting started as a UAE based company, and we currently do not ship internationally.
for now, we deliver within Dubai, Sharjah, Abu Dhabi and Al Ain, and are in the process of expanding to other Emirates.

delivery time

orders to Dubai are fulfilled within 3 working days.
orders to Abu Dhabi and Sharjah are fulfilled within 7 working days. deliveries will be done on Saturdays between 8am and 1pm.
orders to Al Ain are fulfilled within 7 working days. deliveries will be done on Thursdays between 8am and 1pm.

delivery cost

snack studio will add a surcharge of AED 15 on all orders under AED 100. this will be added once you enter your shipping details in checkout.
orders of AED 100 and above are shipped free of charge.

large orders

for orders larger than 10 boxes, please get in touch with us through our feedback form, and someone from the team will reach out to you as soon as possible.

refunds

  • if you are unhappy with your purchase, please get in touch with our customer service team through support@snackstudio.com, and they will help you either replace your order or give you a refund.
  • all requests for a refund must be made prior to 15 days from the date of purchase.
  • note that refunds will only be made to the card that was used to purchase.
  • please allow up to 30 days for the transaction to be made.

cancellation

  • cancellations can only be made exceptionally once approved by snack studio within 24 hours of order placement. please get in touch with our customer service team through support@snackstudio.com to request a cancellation.
  • payment will be refunded via the original mode of payment.
  • please allow up to 30 days for the transaction to be made.

interested in having snack studio in your country?

we'd love to hear from you!
drop us a line with your thoughts and location through our feedback form.